A money-back guarantee is one of the best ways to reduce the risk of trying something new online. But not all guarantees are the same. Here's what to look for.
When does the clock start?
Some guarantees run from the order date, others from delivery. "30 days from delivery" gives you more time to actually try the product.
What's refunded?
Most guarantees refund the product price. Original shipping costs and return postage are often not included — check the policy.
Do you need to return the product?
Usually yes. Some stores accept opened items, others only unused items in original packaging.
How do you start a return?
Most stores ask you to email support with your order number first. Don't send anything back before you get return instructions — packages without a return reference can get lost.
How long do refunds take?
Once the store receives your return, refunds usually take 5–10 business days to appear, depending on your bank or payment method.
Keep records
- Save your order confirmation email.
- Keep the tracking number for your return shipment.
- Take a photo of the item before you ship it back.
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